Robert Baggett, JD, MPA, MSS, CFE, CIG, PCC, CPCC, CPP®

Your "invested and trusted" partner on the journey to your summit

About

As a managing partner of Pinnacle Coaching Services, I believe professional development should be accessible, personalized, and focused on helping individuals achieve their goals. As such, I'm a firm believer everyone deserves access to quality coaching and professional development, regardless of where they are in their career.

Whether you're navigating a career transition, preparing for greater leadership responsibilities, or simply looking for a fresh perspective, my goal is to provide a supportive environment where we can explore your challenges, recognize your strengths, and identify opportunities for growth.

I bring more than 25 years of experience in public administration, strategic leadership, and organizational management to my coaching practice. Throughout my career, I've had the opportunity to lead teams, develop professionals, and work across complex organizations in the United States and abroad. These experiences have shaped my approach to coaching and reinforced my belief that meaningful professional development begins with self-awareness, authenticity, and a willingness to grow.

As an International Coaching Federation (ICF) Professional Certified Coach (PCC) and Certified Professional Career Coach (CPCC), I work with individuals at various stages of their careers, from recent graduates entering the workforce to experienced professionals and executives navigating new challenges.

I'm also certified to administer and interpret several professional assessments, including Hogan Assessments, Leadership Circle Profile®, EQ-i 2.0®, EQ 360®, Everything DiSC®, MBTI®, and the Strong Interest Inventory®. These tools can provide valuable insights into personality, leadership effectiveness, emotional intelligence, and professional interests, helping clients better understand themselves and make informed development decisions.

In addition to working with individual clients, I partner with organizations seeking to strengthen leadership capabilities, develop talent, and support employee growth through coaching and professional assessments.

My approach is straightforward: I listen, ask thoughtful questions, offer perspective when appropriate, and work alongside you to identify practical steps toward your goals.

Whether you're interested in individual coaching, professional assessments, or organizational leadership development, I'd welcome the opportunity to learn more about your goals and explore how Pinnacle Coaching Services might support your journey.

Let's work together toward your summit.







Packages

Complimentary Coaching and Assessment Consultation

Let's Connect and Explore What's Next.

Whether you're considering a career change, looking to grow professionally, facing a leadership challenge, or simply wondering if coaching might be right for you, I'd welcome the opportunity to connect.

Sometimes, the hardest part of moving forward is knowing where to begin. That's where a conversation can help.

This complimentary 20-minute discovery call is an opportunity for us to get acquainted, discuss what you're hoping to accomplish, and explore how coaching or professional assessments might support your goals.
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Complimentary Organizational Assessment and Leadership Development Consultation

30-Minute Consultation | No Cost or Obligation

Let's Explore How Pinnacle Can Support Your Organization

Developing effective leaders, strengthening teams, and identifying talent are important investments in any organization's future.

Whether you're looking to develop emerging leaders, strengthen your management team, support succession planning, or incorporate professional assessments into your talent development strategy, I'd welcome the opportunity to explore how Pinnacle Coaching Services might support your goals.

This complimentary 30-minute consultation provides an opportunity to discuss your organization's needs and explore potential coaching, assessment, and leadership development solutions.

Pinnacle Coaching Services provides reduced rates for small businesses and nonprofit organizations because we truly believes in facilitating the accessibility of coaching and assessments so all can be empowered to grow. 
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60-Minute Explore and Breakthrough Session

Feeling stuck or ready for a change? Let's figure out your next step.

Whether you're navigating a career transition, facing a difficult decision, or looking for greater direction in your professional or personal life, sometimes an outside perspective can make all the difference.

This one-hour coaching session gives you the opportunity to step away from the day-to-day demands of life, explore what's on your mind, and focus on what matters most to you.

Flexible scheduling during evenings and weekends are available. 
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Recent Graduate Mentoring and Career Coaching Package

You've earned your degree. Now, let's work on launching your career.

Graduating from college is an exciting accomplishment, but figuring out what comes next isn't always easy. Where should you look for opportunities? How do you stand out when you have limited professional experience? What should your resume and LinkedIn profile say about you?

You don't have to navigate those questions alone.

This monthly coaching and mentoring package provides personalized guidance as you take your first steps into the professional world, with a particular focus on careers in public service, law enforcement, and the security industry.

Convenient appointments during evenings and weekends are available.    
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Professional Development Coaching Package

Invest in yourself. Strengthen your leadership. Take the next step in your career.

Professional growth doesn't happen by accident. It takes reflection, intentional action, and sometimes a willingness to challenge the way we've always done things.

Whether you're preparing for greater leadership responsibilities, navigating workplace challenges, or considering your next career move, this coaching package provides the time and support to focus on your development.

Given today’s busy schedules, sessions are available during the evenings and weekends.
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EQ-i 2.0® Emotional Intelligence Workplace Report and Debrief

Understand yourself better. Strengthen how you work with others.

Have you ever wondered why certain workplace situations bring out your best, while others leave you feeling frustrated or overwhelmed?

Emotional intelligence plays an important role in how we communicate, manage stress, make decisions, and build professional relationships.

The EQ-i 2.0® Workplace Assessment offers an opportunity to better understand your emotional intelligence strengths and identify areas where you can continue to grow.
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EQ-i 2.0® Emotional Intelligence Leadership Report and Debrief

Great leadership starts with understanding yourself.

Leadership isn't just about what you know or the decisions you make. It's also about how you communicate, respond under pressure, build relationships, and influence the people around you.

The EQ-i 2.0® Leadership Assessment helps you explore the emotional intelligence skills that contribute to your effectiveness as a leader.
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EQ 360® Emotional Intelligence Workplace Report and Debrief

How do others experience working with you?

We all have a perception of our strengths, communication style, and how we interact with others, but how closely does that perception align with what our colleagues actually experience?

The EQ 360® Workplace Assessment offers a broader perspective by combining your own emotional intelligence assessment with confidential feedback from people who know and work with you.
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EQ 360® Emotional Intelligence Leadership Report and Debrief

You know the leader you strive to be. How do others experience your leadership?

Effective leadership requires more than good intentions. It requires understanding how your decisions, communication, and behavior affect the people you lead.

The EQ 360® Leadership Assessment provides valuable insight by comparing your self-perceptions with confidential feedback from colleagues and others familiar with your leadership.
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The Leadership Circle Profile® (LCP) Assessment, Report, and Debrief

Discover what's driving your leadership and what may be holding you back.

Every leader develops habits, beliefs, and patterns of behavior that influence how they lead. Some help us succeed. Others may unintentionally limit our effectiveness.

The Leadership Circle Profile® offers a deeper look at these patterns by combining your perspective with feedback from the people around you.

Unlike assessments that focus primarily on observable behaviors, the Leadership Circle Profile also explores the underlying assumptions and tendencies that can influence your leadership approach.
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Testimonials

"I began working with Robert as a professional coach because we were in the same career field where he has had such great success. Working with him as my coach, he has helped me to dig deeper into what I am really looking for in my career and my life goals. Robert helped me to develop the confidence in finding answers for myself. He is not afraid to ask hard hitting questions that helped me to determine that just because it is the direction I have been going, doesn’t mean it can’t change to better suit what I really want out of my career and life.

Working with him, I have developed as a leader in my federal career, started a personal business, and found happiness in my current path. He always demonstrates the upmost professionalism, but has also become a very trusted friend. Working with Robert as a coach has been one of the best decisions in my career."

- Michelle B.

"I had the pleasure of meeting Robert Baggett while taking his criminal justice class at the University of North Florida in 2006-2007. Even after graduating, I continued to seek his guidance on various matters, including resume development. Robert consistently provided valuable advice, offering honest and insightful feedback that proved invaluable.

As I got to know Robert better, my trust in his counsel grew. His expertise in the criminal justice field is unparalleled, and he remains up-to-date on the latest job trends and employer expectations. I highly recommend seeking Robert's advice – his guidance has been instrumental in my personal and professional growth."

- James M.

"The first time I ever met Robert Baggett was at the Spring 2024 Internship and Career Expo at the University of Central Florida. He was in one of the panel of speakers amongst other agencies. In many ways he stood out, as I was easily able to recall his name when I chose my classes for Fall 2024. As a recent graduate, I needed guidance on opening pathways of opportunities for myself. I have found with his assistance the confidence, insightfulness and guidance of fine tuning my resume and my LinkedIn profile. His recent assistance with fine tuning my resume has opened up new employment opportunities for myself and I couldn't be more grateful.

I have found Robert to be a great asset in finding my pathway in the criminal justice field, along with keeping me informed with new opportunities. I continue to seek his advice on any professional matters that come my way, and I highly encourage and recommend him to any future and post graduate students with any questions and advice."

- Ramey B.

"It is with deep gratitude and admiration that I write this testimonial for Robert Baggett. I was fortunate to meet Robert in 2021 as a California State University East Bay student. The content and quality he offered led to me taking four of his Criminal Justice classes, yet his expertise and knowledge did not end there. Robert made himself available to his students even beyond graduation, and I would have no idea what a gift that would be. His breadth of academic achievements and career experiences make him an unparalleled resource.

Robert's educational achievements, including earning multiple advanced degrees—JD, MPA, MSS—and esteemed certifications such as CFE, PCC, and CPP, showcase his dedication to continuous learning and expertise across diverse fields. As a student navigating academia and career decisions, I was fortunate to have Robert extend his wisdom and unwavering support. Even after being my professor, he took the time to listen and learn about my background and interests. Robert not only guided me through choosing the graduate program that aligned with my goals and aspirations but also provided invaluable letters of recommendation for both job and graduate school applications. His insight, encouragement, and tangible support have shaped my academic and professional journey.

As someone dedicated to public service, Robert has taken the time to provide thoughtful and tailored advice, which I have aptly applied. If public service interests you, Robert's resume boasts experiences that showcase his expertise in this area. From a role as a diplomat for the United States Department of State to working for the USDA, Robert's public service commitment and knowledge are rich resources.

Robert’s impact extends far beyond academics. He inspired me and instilled confidence in my ability to seek new roles and pursue knowledge to help me excel. I am grateful for his guidance and for the example he sets as an educator, mentor, and advocate for his students. I wholeheartedly recommend Robert for those seeking direction, inspiration, and advancement in academia, career, and life's next steps."

- DeAnna T.

Complimentary Coaching and Assessment Consultation

Let's explore your goals and how we can help you move forward.

Frequently Asked Questions

What is coaching?
The International Coaching Federation (ICF) defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. The process of coaching often unlocks previously untapped sources of imagination, productivity and leadership.

What isn’t coaching?
Consulting is the engagement of giving expert advice to people working in a professional or technical field. 

Mentoring is when an individual offers advice or trains someone who is new to a particular field or profession, especially a younger colleague.

Counseling is the provision of assistance and guidance in resolving personal, social, or psychological problems and difficulties, especially by a professional.

How will our coaching sessions be structured?
Our first session will consist of introductions. We’ll discuss roles, responsibilities, and expectations during our coaching engagements. We’ll also identify goals and develop a plan of action for you to achieve these goals. Throughout our continuing sessions, we’ll explore any challenges you are facing, identify and examine opportunities, implement practices, and enable accountability as we constantly evaluate progress together. At our final session, we’ll assess our engagement during the coaching process, reflect upon the growth you’ve made, and identify future goals as your journey continues.
Are our coaching sessions confidential?
As a credentialed coach and member of the International Coaching Federation (ICF), our coaching sessions will remain confidential in accordance with the ICF Code of Ethics. As your professional coach, I have an ethical duty and responsibility to not disclose any information obtained during the course of our coaching relationship without your expressed permission as the right to confidentiality belongs to you as the client.
Why does the coaching market have significant variations in costs for coaching services?
Coaches have the ability to set their own costs for the services they provide. With this said, it is encouraged that individuals and organizations who are interested in receiving coaching services conduct their due diligence to assess whether one's coaching fees are reasonable for the services rendered in the current market. In order to become more informed as a consumer, I recommend exploring the answers to the following questions below, which I have personally used as a guide when I seek coaching services. Ultimately, coaching is truly an investment in one’s continued professional development where one should assess the fair market value, quality, and cost of the services being offered. 

1) Can a coach's claimed professional qualifications and accomplishments be verified?

2) Is the coach a member of the International Coaching Federation or a similar coaching organization?

3) Does the coach possess any credentials or certifications associated with the coaching profession? 

4) Can such credentials or certifications be independently verified? 

5) Does the coach seek continuing training and education in order to bolster their coaching capabilities? 

6) Does the amount of coaching experience a coach has accumulated, coupled with their training, credentials, and certifications, personally justify to you the amount that is being charged for services? 

What is an ICF Credential?
According to the International Coaching Federation (ICF), an ICF Credential is a professional certification indicating that a coach has met specific standards and requirements designed to develop and refine their coaching skills. It is an indication that a coach is dedicated to upholding strong principles of ethical behavior in coaching. An ICF Credential shows a coaches’ clients and peers they are committed to the coaching industry and to developing themselves as a coaching professional.

Holding a credential – especially an ICF Credential – is extremely important to today’s coaching clients. The 2022 Global Consumer Awareness Study found that 85% of coaching clients say it’s important or very important that their coach holds a certification or credential. Earning an ICF Credential provides a coach with instant credibility and increased visibility to prospective clients.
ICF offers three credentials, corresponding with the quantity of education and experience required to earn it. The credentials are:

Associate Certified Coach (ACC) – Completed 60 hours of coach specific education and 100 hours of client coaching experience

Professional Certified Coach (PCC) – Completed 125 hours of coach specific education and 500 hours of client coaching experience

Master Certified Coach (MCC) – Hold or have held a PCC Credential, completed 200 hours of coach specific education and 2,500 hours of client coaching experience

What does it take to earn an ICF Credential?
Earning an ICF Credential is a rigorous process that provides legitimacy and credibility to Credential-holders. Each of the credentials (ACC, PCC and MCC) requires the same five key components:

1. Education: Obtain coach-specific education aligned with the ICF definition of coaching, ICF Core Competencies and ICF Code of Ethics.

2. Experience: Coaching experience hours must begin after a coach has started a coaching education program. 

3. Mentor Coaching: Receive mentor coaching to strengthen a coaches’ skills within the ICF Core Competencies. 

4. Performance Evaluation: Pass a performance evaluation(s) that assess one’s coaching skills against ICF standards. 

5. Exam: Pass a written exam designed to test the coaches’ understanding of and ability to apply the ICF definition of coaching, ICF Core Competencies and ICF Code of Ethics. 

Why are ICF-credentialed coaches considered the Gold Standard of Professional Coaching?
Anyone can label themselves a coach. However, ICF-credentialed coaches are professionals who have met stringent education and experience requirements, and have demonstrated a thorough understanding of the coaching competencies that set the standard in the profession. Additionally, they adhere to strict ethical guidelines as part of ICF’s mission to protect and serve coaching consumers.
What does the coaching process entail?
Part of working with me as a coach is that I will ask a lot of you - maybe more than you have ever been asked. Please be willing to experiment with fresh approaches and be open to new ideas. This will help you to reach your goals and live an integrated and fulfilled professional life, using the gifts you have and honoring your professional values more easily.

With that said, please be willing to:
• Trust the Coaching Process
• Experiment with New Ideas
• Be Coached as a Whole Person
• Design the Coaching Plan Together
• Trust Your Gut; Your Instincts; Your Intuition
• Tap into Your Creativity and Resourcefulness
• Commit to Agreed-Upon Number of Sessions
• Set Goals and Commit to Accomplishing Them
• Get the Support You Need to Address Areas of Opportunity
• Set the Agenda for Each Coaching Meeting; It’s All About You
• Be Responsible for YOUR Results. Your Success is directly related to Your Commitment and Efforts Made
How does the coaching partnership work?
Coaching draws out the intelligence and wisdom of the client rather than taking on a role of advising or being an expert consultant. Likewise, therapeutic or counseling approaches are distinct and different from coaching’s methodology. However, coaching can address personal issues (if you want to) or life conditions that have an impact on professional effectiveness.

Our coaching partnership is based on mutual trust and respect. If I say or do anything that is at odds with our agreed-upon way of working, please let me know. If at any time, you want to redefine our agreement, please tell me. I am committed to working with you to produce outcomes you seek, in a manner that works best for you.
Is Pinnacle Coaching Services registered with SAM.gov in order to contract with the Federal government?
Yes. Pinnacle Professional Development Consulting Services, LLC, DBA Pinnacle Coaching Services, is registered with SAM.gov. Our Unique Entity ID is T7AGKY8AHS39.
What is the CPCC Credential?
The Certified Professional Career Coach (CPCC) credential is a highly respected certification that equips career coaches with comprehensive coaching frameworks and methodologies. Recognized for its rigorous standards, the CPCC certification establishes professionals as experts in navigating career transitions, promotions, and professional growth. This credential signifies a commitment to delivering impactful, results-driven coaching services that meet clients’ diverse career needs. CPCC-certified coaches are regarded as leaders in career development, boosting both client trust and professional reputation.

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