A number of the BC Cancer ALs attended the session last week and the feedback I have received from them regarding the session has been overwhelming positive.

They found the session engaging, informative, and think that the material presented will be very helpful to them as we continue into implementation.

- Adrian White, RT(T), MHA SENIOR LEADER – CLINICAL + SYSTEMS TRANSFORMATION BC Cancer

The change training I received as a Peer Mentor was immensely valuable. I learned about the spectrum of emotions that front line staff experience during organizational change. Using body language and communication techniques, I was able to quickly convert staff from "denial" to "acceptance" of change in the span of one conversation. This in turn allowed staff to retain more of the information I was teaching.

Additionally, I was introduced to systems thinking, which gave me a better understanding of how the phenomena I was experiencing impacted the organization as a whole. Due to this knowledge, I was inspired to warn the CIS team, professional practice and the leaders at St Paul's about various critical problems.

I believe that the change training that the Peer Mentor and CIS group received had a direct impact on the success of the "Go-live" at St. Paul's. I would highly encourage an increase in change training for the next sites implementing Cerner.

- Peer Mentor & Nurse Makula, Michael

I was very grateful for my one on one coaching session with Chantal. She helped me to open my eyes and taught me how to make better professional decisions. At the time, I was at a crossroad but her knowledge of PHC's culture and projects confirmed that my final decision was on the right track. I was not confident on which path in my journey was I was going to take, but Chantal actively listened to my story and asked me the right question so help me see the answers that I already had within. She gave me useful tools and readings to help solidify my decision which I shared with my team.
Chantal also came to one our team meetings and did a group coaching session on customer service. She was able to tackle difficult conversations from a customer service perspective and open up the conversation in a warm and interactive way. I enjoyed watching the team engage in conversation and could see the positive impacts that role playing had in opening our minds. This was a memorable session for me as I saw the team critically think and grow. I would highly recommend all types of coaching sessions with Chantal.

- Laurie Jung Human Resource Leader, Providence Health Care

I always look forward to my coaching sessions. Chantal has been objective and supportive with my issues. She helped me think and venture outside the box. I always felt empowered after my coaching sessions.

- Providence Health Care Leader

I recently invited Chantal Normand to facilitate multiple coaching sessions for members of the healthcare team in the facility that I am responsible for. Chantal was pragmatic in her approach and was able to quickly ascertain what the staff needed and how she could help them. Chantal created a safe environment, ensuring the staff felt comfortable sharing their thoughts and feelings in describing their struggles in the various complex, dynamic issues they are faced with. Strategies were offered through Chantal’s coaching for the staff to come up with solutions to the various scenarios. The staff members are now able to utilize the tools provided on their own and find themselves having less anxiety and stress as they now have the tools and confidence in dealing with these situations themselves. I hope to bring Chantal back regularly for more sessions to further assist the staff members in their evolving workplace situations.

- N. Uppal, Nurse Educator, Providence Health Care